Privacy Policy

We collect different types of information depending on how you interact with our platform. Some of it you provide directly, while other data gets collected automatically as you use our services.

Information You Provide Directly

When you register for an account, enroll in our learning programs, or contact us, you share information with us voluntarily. This includes:

Automatically Collected Information

Like most online platforms, we collect certain technical information automatically when you access our services:

• Device information including IP address, browser type, operating system, and device identifiers
• Usage data such as pages viewed, time spent on platform, navigation patterns, and feature interactions
• Location data based on IP address to ensure compliance with regional requirements
• Cookie data and similar tracking technologies for functionality and analytics purposes
• Log files containing timestamp, referral URLs, and technical error information

We use the information we collect for specific, legitimate purposes. Under Thai PDPA regulations, we process personal data based on various legal grounds including your consent, contractual necessity, legal obligations, and legitimate interests.

Primary Uses

1. Service Delivery: Your data enables us to provide access to financial reporting tools, educational content, and learning programs you've enrolled in. We can't deliver these services without processing your information.

2. Account Management: We use your contact and credential information to maintain your account, verify your identity, and provide customer support when you need help.

3. Educational Support: Learning data helps us track your progress, provide personalized recommendations, issue certificates, and improve our teaching methods based on aggregate student performance.

4. Payment Processing: Financial information is processed to handle course fees, manage subscriptions, issue refunds when applicable, and maintain transaction records as required by Thai accounting regulations.

5. Communication: We use your contact details to send course updates, respond to inquiries, share important platform changes, and occasionally inform you about new programs that match your interests.

6. Security and Fraud Prevention: Technical data helps us detect suspicious activity, prevent unauthorized access, and maintain platform security for all users.

7. Legal Compliance: Some data processing is necessary to comply with Thai financial regulations, tax reporting requirements, and educational institution standards.

We also use anonymized, aggregated data for research, platform improvement, and content development. This data cannot be traced back to individual users.

We don't sell your personal data to anyone. That's not our business model and never will be. However, we do share limited information with trusted partners who help us operate our platform and deliver services to you.

Service Providers We Work With

• Cloud hosting services that store our platform data securely
• Payment processors who handle financial transactions on our behalf
• Email service providers for course communications and notifications
• Analytics platforms that help us understand user behavior and improve our services
• Customer support tools that enable us to assist you effectively

All third-party providers are contractually bound to protect your data and use it only for the specific services they provide to us. We verify that our partners maintain adequate security standards before sharing any information.

Legal and Regulatory Disclosure

We may disclose your information when legally required to do so, such as:

• In response to valid court orders or government requests from Thai authorities
• When necessary to investigate potential violations of our Terms of Service
• To protect the safety, rights, or property of Linkerjoin, our users, or the public
• In connection with business transactions like mergers or acquisitions (with notice to affected users)

Under Thailand's PDPA, you have substantial control over your personal data. These aren't just theoretical rights – we've built practical processes to help you exercise them.

How to Exercise Your Rights

To make a privacy request or exercise any of these rights:

1. Send an email to [email protected] with "Privacy Request" in the subject line. Include your full name, account email, and specific request details.

2. We'll verify your identity (usually by confirming your account email) to protect against unauthorized access to your information.

3. We'll respond to most requests within 30 days. Complex requests might take up to 60 days, and we'll explain any delays.

4. There's no charge for reasonable requests. We may apply a fee for repetitive or manifestly unfounded requests to cover administrative costs.

We implement multiple layers of security to protect your information from unauthorized access, alteration, or destruction. Security isn't a one-time setup – it's an ongoing commitment.

Technical Security Measures

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers
• Encrypted storage for sensitive data including passwords (using bcrypt hashing) and financial information
• Regular security audits and vulnerability assessments conducted by independent third parties
• Intrusion detection systems that monitor for suspicious activity 24/7
• Restricted access controls ensuring employees only access data necessary for their roles
• Regular software updates and security patches applied promptly to address known vulnerabilities

Organizational Security Practices

Beyond technical measures, we maintain strict internal policies. All employees with data access receive privacy training and sign confidentiality agreements. We conduct background checks on staff with access to sensitive systems. Our incident response plan ensures rapid action if a security event occurs.

Despite our best efforts, no online system is 100% secure. We cannot guarantee absolute security, but we commit to maintaining industry-standard protections and promptly notifying affected users of any data breach as required by Thai law.

We keep your personal data only as long as necessary for the purposes we collected it. Retention periods vary based on data type and applicable legal requirements.

Standard Retention Periods

When you close your account, we'll delete or anonymize most personal data within 90 days. Some information must be retained longer to comply with legal obligations, as shown above. Anonymized data that cannot identify you may be retained indefinitely for research and platform improvement.

Secure Deletion Process

When data reaches the end of its retention period, we use secure deletion methods that make recovery practically impossible. This includes overwriting storage media and ensuring backups are also purged according to schedule.

We use cookies and similar technologies to make our platform work properly and understand how you use it. Some cookies are essential, while others help us improve your experience.

Types of Cookies We Use

• Essential Cookies: Required for basic platform functionality like logging in, accessing course materials, and maintaining security. These cannot be disabled.
• Performance Cookies: Help us understand how visitors interact with the platform by collecting anonymous usage statistics.
• Functionality Cookies: Remember your preferences and settings to provide enhanced, personalized features.
• Analytics Cookies: Allow us to analyze traffic patterns and measure content effectiveness to improve our educational offerings.

Most web browsers accept cookies automatically, but you can modify your browser settings to decline cookies if you prefer. However, this may prevent you from using certain platform features. Your browser's help section explains how to manage cookie preferences.

We don't use third-party advertising cookies or tracking pixels for behavioral advertising purposes.

Our services are designed for adult learners interested in financial reporting and investment education. We do not knowingly collect information from individuals under 18 years of age.

If you're under 18, please do not register for an account or provide any personal information through our platform. If we discover we've inadvertently collected data from someone under 18, we'll delete it promptly.

Parents or guardians who believe we may have information about their child should contact us immediately at [email protected] so we can remove it.

We update this Privacy Policy occasionally to reflect changes in our practices, technology, legal requirements, or business operations. The "Last Updated" date at the top shows when the most recent changes took effect.

For minor changes, we'll post the updated policy on this page. For significant changes that materially affect how we handle your data, we'll notify you via email at least 30 days before the changes take effect. This gives you time to review the updates and decide whether to continue using our services.

Continuing to use Linkerjoin after policy changes become effective means you accept the updated terms. If you disagree with changes, you can close your account before they take effect.

We recommend reviewing this policy periodically to stay informed about how we protect your information.